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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants generally allege receiving notification of their enrollment in a free 7 day trial for flat rate long distance service and are later charged without giving authorization or consent. Most complain that they did not provide their credit card information, but the company was able to charge their credit card. Most customers complain they are unable to reach the company at the phone numbers provided and therefore unable to cancel within the 7 day trial period. Some complainants state they received notice of enrollment after the cancellation period. All complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against NetOne closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

0 complaints against NetOne

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