NetOpus ratings, reviews and complaints - Website and Web Page Development Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege deceptive and high pressure sales tactics are used to sign up and bill customers for web services. Complaints allege receiving notifications that they have signed up and are being billed for internet website services without authorization. Complainants further allege when they contact the company to inquire about the unauthorized billing, to obtain credits and refunds for the billings, or to request proof that they authorized the charges the company fails to provide the requested information or assistance. Some customers complain that the company manipulates recorded sales calls to falsely represent that customers agree to purchase services, when in fact they have not. Some complainants allege harassment, in the form of continuous calls with demands to respond to pre-determined questions with the word "yes," as a specific response.

The company responds to a few complaints by issuing credits and canceling accounts. In some cases the company responds by claiming to have 3rd party voice recordings authorizing services.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against NetOpus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is solicitation of an alternative business directory and website hosting and development.

Primary Contact:	Sherry Yu (President)
Business Started:	1/10/2006
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in NetOpus?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

An alternative business directory is a collection of links to other websites usually organized by categories. People can browse these directories. These are different from a search engine. The solicitation from an alternative business directory may have the appearance of an invoice. Further, the solicitation may lead you to believe that your business already has been listed and you are now being billed when, in fact, you are only being solicited for placing an ad.

Typical language used on the ad solicitations, such as "present listing information;" "prompt payment is necessary to guarantee ad placement in the directory;" "renewal payment stub;" and "directory listing renewal invoice" also may appear on invoices. This adds to the confusion. Examine the piece of mail you have received and determine whether it is a solicitation or an invoice. If it is a solicitation, you should see a disclaimer required by the U.S. Postal Service. It states, THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER. Whether you see this solicitation disclaimer or not, if the company seems unfamiliar to you, find out if the listing is authorized before paying any money.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

NetOpus.net

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

1152 Kamas Avenue, Hacienda Heights, CA, 91745

Reputation Report

NetOpus

Complaints and Resolutions

Other Information