Complaints for NetOpus in Rowland Heights, CA

17360 Colima Road #842
Rowland Heights, CA 91748 | Get Directions

(800) 507-5288

http://www.netopus.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege deceptive and high pressure sales tactics are used to sign up and bill customers for web services. Complaints allege receiving notifications that they have signed up and are being billed for internet website services without authorization. Complainants further allege when they contact the company to inquire about the unauthorized billing, to obtain credits and refunds for the billings, or to request proof that they authorized the charges the company fails to provide the requested information or assistance. Some customers complain that the company manipulates recorded sales calls to falsely represent that customers agree to purchase services, when in fact they have not. Some complainants allege harassment, in the form of continuous calls with demands to respond to pre-determined questions with the word "yes," as a specific response.

The company responds to a few complaints by issuing credits and canceling accounts. In some cases the company responds by claiming to have 3rd party voice recordings authorizing services.

Complaint Closing Statistics

0 complaints against NetOpus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

NetOpus complaints