Network Services, LLC ratings, reviews and complaints - Telephone Answering Equipment Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege pagers are disconnected without notice, or are not properly activated. Other customers complain the company fails to issue refunds when services are cancelled, or the company continues billing for services after receipt of cancellations. Most complainants reportedly experience difficulties resolving problems or implementing service changes with representatives. A few customers allege pagers did not work properly, or billing statements reflected calls that were never made. The company responds to some complaints by issuing credits or closing accounts. Many complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Network Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business offers a variety of wireless communications products and other messaging products.

Primary Contact:	Sabrina Carrasquel
Business Started:	1/1/1991
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Network Services of San Diego

American Messaging Company

Positive Communications

Websites:
There are no additional web sites.

Contacts:

Eric Martin (Chairman)

Jeff Woloz (Director of Purchasing)

Jackie Mate (Call Center Supervisor)

Suzanne Berger (VP Sales and Marketing)

Carl Richey (VP Information Technology)

Addresses:

525 South Douglas Street, EL SEGUNDO, CA, 90245

P.O. Box 4497, Los Angeles, CA,

P O Box 9003, Pleasanton, CA, 91566

P.O. Box 293450, Lewisville , TX, 75029

Reputation Report

Network Services, LLC

Complaints and Resolutions

Other Information