Complaints for Network Services, LLC in El Segundo, CA

525 South Douglas
El Segundo, CA 90245 | Get Directions

(800) 987-7243

http://www.positive.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege pagers are disconnected without notice, or are not properly activated. Other customers complain the company fails to issue refunds when services are cancelled, or the company continues billing for services after receipt of cancellations. Most complainants reportedly experience difficulties resolving problems or implementing service changes with representatives. A few customers allege pagers did not work properly, or billing statements reflected calls that were never made. The company responds to some complaints by issuing credits or closing accounts. Many complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Network Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Network Services, LLC complaints