Network Solutions, LLC ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company refuses to allow customers to transfer their doman name to another provider, the company continues to charge for services after cancellation, accounts are not accessible, and poor customer service. Others allege the company advertised certain FTP capabilities, but after paying for the service, the consumer found the site did not have the FTP capability or the company does not allow refunds for domain names once it has been paid for.

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Complaint Closing Statistics

2 complaints against Network Solutions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

Other Information

Company Info

This company's business is offering a full suite of Web-related services that include domain name registration, Web site design, Web hosting, e-mail and online marketing.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Agepass Internet

LinkEasy

LinkEasy Network

Network Sciences Corporation

Websites:
There are no additional web sites.

Contacts:

Owner

Mike Parks (Adminstrative & Billing)

Denold Hostmaster (Technical Contact)

Addresses:

13861 Sunrise Valley Drive, Herndon, VA, 20171

2034 Cotner, Los Angeles, CA, 90025

2990 South Sepulveda Blvd Suite 205, Los Angeles, CA, 90064

Reputation Report

Network Solutions, LLC

Complaints and Resolutions

Other Information