Complaints for Network Solutions, LLC in Jacksonville, FL

12808 Gran Bay Parkwa
Jacksonville, FL 32258 | Get Directions

(888) 642-9675

http://www.networksolutions.co...

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Total Amount in Dispute:
$2,989.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company refuses to allow customers to transfer their doman name to another provider, the company continues to charge for services after cancellation, accounts are not accessible, and poor customer service. Others allege the company advertised certain FTP capabilities, but after paying for the service, the consumer found the site did not have the FTP capability or the company does not allow refunds for domain names once it has been paid for.

Complaint Closing Statistics

2 complaints against Network Solutions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

Complaints and Resolutions

Network Solutions, LLC complaints