New American Funding ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Total Amount in Dispute:
$154,617.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

4 complaints against New American Funding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

New American Funding provides homeowners and future homeowners a variety of home financing options at competitive rates and works hard to make sure their customers are satisfied by providing excellent customer service and top-notch loan products.

Primary Contact:	Amy McGlone (Customer Service Manager)
Business Started:	7/30/1999
Social:

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Licensing

California Department of Business Oversight

Verified License

License Number: 603A957
Status: Active

As of our last verification on March 10 2011 this company's NMLS ID #6606 is listed as authorized to conduct business as a finance lender and real estate corporation with the Nationwide Mortgage Licensing System and Registry (NMLS). For the most up-to-date information regarding license status consumers may contact the (NMLS) visiting their website at http://nmlsconsumeraccess.org.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Broker Solutions, Inc.

Websites:
There are no additional web sites.

Contacts:

Erin Forbes (Compliance Director)

Jennette Landrum (Marketing Director)

Amy Dale