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New Horizons Debt Relief, Inc.

  653 inquiries |
Debt Relief Services - non-compliant with FTC Rule |   Business Alert

7668 Warren Pkwy Suite 315
Frisco, TX 75034
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(866) 680-1165

http://www.newhorizonsdebtreli...

Company Rating

F

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts. Customers complain that after agreeing to services creditors continue to harass them late fees and non-payments accrue on active debts and that the company fails to advise them on the status of negotiations. Other customers claim that the company refuses to continue services citing reasons that the laws in their State had changed.~~The company responded to and gave proper consideration to most complaints by issuing refunds or partial refunds. A few complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against New Horizons Debt Relief, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing debt relief services.

Primary Contact: Meredith Sievers (Owner)
Business Started: 5/25/2006
Social:

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Licensing

California law requires bill paying services, and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor, to be licensed by the California Department of Business Oversight and file a $25,000 bond.

To verify licensing, contact the California Department of Business Oversight (DBO) by writing to 1515 K Street, Suite 200 Sacramento, CA 95814-4052, by calling (916) 445-7205, (866) 275-2677 or (866) ASK CORP. Prorater licenses can be verified on-line, by accessing the DBO website at http://www.dbo.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company claims to be able to reduce their customer’s debt up to 50 - 75% of the amount owed and claims clients will be debt free in three years. The company claims to accomplish this by providing a monthly savings plan based on the clients budget. ~~Our experience with debt negotiating companies is that they attract heavily indebted clients by claiming to be able to settle the clients’ debts for far less than the amount owed and to stop creditors’ calls. They often claim also that their services are more effective than those provided by credit counseling services.~~These companies usually instruct their clients to stop paying their creditors. Some companies direct them to make their payments to the debt negotiation company instead and promise when the company has accumulated enough to offer a cash settlement to one or more creditors (which can take as long as two or three years) to pay off the debt. The debtor must pay fees to the service during the time the payments are accumulating. ~~Other companies simply collect the fees and advise debtors to save their money to pay their creditors themselves. California law limits the amount of fees debt negotiators can charge you but by not collecting the money and distributing it to your creditors for you companies can remove themselves from the limiting statutes and charge whatever they wish. What they are supposed to do for you while you’re saving up your money is to contact your creditors and inform them that they’re working with you negotiate the amount to settle your debt and ask them stop contacting you. ~~However the company operates though complainants allege that creditors continue to harass them fees and interest continue to accumulate the companies do not contact the creditors creditors increase their collection efforts and sometimes sue for payment the debtor’s credit is ruined and they end up worse than before they contacted the service. ~~Debtors may not realize that if their creditors do accept a negotiated settlement the amount forgiven constitutes taxable income.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

James Bertrand (Customer Service Manager)
Gabriel Davis
Monica Medeiros
Gil Medeiros (President)
New Horizons Debt Relief

Addresses: