Complaints for New Horizons Debt Relief, Inc. in Frisco, TX

7668 Warren Pkwy Suite 315
Frisco, TX 75034 | Get Directions

(866) 680-1165

http://www.newhorizonsdebtreli...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts. Customers complain that after agreeing to services creditors continue to harass them late fees and non-payments accrue on active debts and that the company fails to advise them on the status of negotiations. Other customers claim that the company refuses to continue services citing reasons that the laws in their State had changed.~~The company responded to and gave proper consideration to most complaints by issuing refunds or partial refunds. A few complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against New Horizons Debt Relief, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

New Horizons Debt Relief, Inc. complaints