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New Lead

146 inquiries |
Lead Sales

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9720 Coit Road
Plano, TX 75025 | Get Directions

(877) 949-8777

http://www.newlead.org

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/10/2013 Val J.

Bogus Leads

I purchased phone leads for non medical home care. They are suppose to be set up phone appointments with people meeting financial needs, a debilitating disease and in need of homecare. You must purchase a minimum of 20 leads. They sent me 11 of 20 leads none of which met any of the criteria. None of them were expecting my call, in need of home care and several asked if the service was free? I received the same phone number for 2 of the leads. One woman I did get to speak with informed me that the person who called pretended to be from Medicare and asked her several questions. She could not understand him and told him she was going to call the police as she had never had anyone from Medicare call before. She thought it was a scam. She had a sister with a home care company, but they never mentioned home care. They actually sent this woman to me as a good lead. I have emailed and called they will not return any of my correspondence.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against New Lead closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

New Lead provides insurance and marketing leads. Specializing in reverse mortgage, final expense, and home care leads including medicare leads.

Primary Contact:	Carla Giordano
Business Started:	1/31/2013
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The BCA suggests that clients read the contract terms carefully and make certain that the promised deliverables by the company are as represented. Make certain that the delivery dates, the number of leads, and the quality of leads are described with particularity. If the company offers a guaranty, we suggest you ask that they either provide replacement leads for those that don’t meet the criteria, or a refund at the customer’s option.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Jason Lewis (Director of Quality Assurance)

Rebecca Blake (Account Supervisor)

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