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Newbery House

18 inquiries |
Thrift Shops

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P.O. BOX 302
Taylors Falls, MN 55084-0302 | Get Directions

(715) 294-2586

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/17/2022 Michelle V.

Unhappy, crabby owner

The owner has a huge chip on her shoulders. She was non-welcoming and very crabby. My 11 year old son tried joking with her about the warm, stuffy temperature in her store (which is in an 1800s house). He jokingly told her that she must want her house to really feel like it was in the 1800s. She jumped all over my son, repeatedly telling him, "What an incredibly rude little boy he was." He just stood there not knowing how to respond. Then, the owner proceeded to jump all over my husband and I, repeatedly telling us how our parenting skills were lacking how she her kids and grandkids would never think of saying what my son said and how she would be disciplining her kids and grandkids right now if they had ever said anything like my son said. This owner wouldn't let up on us, so we felt we needed to leave. Save yourself the trouble and avoid going into her store. Her merchandise isn't that great anyways.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Newbery House closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Used Merchandise Stores

Primary Contact:	Lila Haley (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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