Nikken Incorporated ratings, reviews and complaints - Health Care Products

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Most distributor complaints allege policy violations and difficulty returning products and receiving refunds for unsold inventory. Some distributors complain they receive inventory unsolicited unwanted or unauthorized which is billed to their credit card numbers. Some are dissatisfied with restocking charges or other deductions resulting in partial refunds. Consumer complaints on file for this firm allege the company fails to honor their money-back guarantee and that some customers encounter difficulty obtaining refunds on returned items. A few complain about the effectivness of the products.The company responds to most distributor complaints by offering explanations on policies or a break down of the charges deducted from refund amounts on returns. The company has addressed customer complaints by refering complainants directly to the independent distributor which they purchased the product from providing customer assistance in contacting the actual distributor or providing refunds or partial refunds. Their policies state that refunds will be given for unopened resaleable inventory with current labels less all commissions and rebates paid and less a 10% restocking fee providing products are currently stocked and returned within one year of the initial purchase.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Nikken Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Nikken Incorporated provides wellness solutions by understanding the 5 Pillars of Health. Healthy Body, Mind, Family, Society and Finances. Products include: Advanced Magnetics, Far-Infrared, Negative-Ion, Full-Spectrum Light, Air Wellness, and more.

Primary Contact:	Tom Watanabe (Vice President)
Business Started:	11/2/1988
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a multi-level marketing business opportunity selling various health and beauty products which promote the concept of wellness technology. This company's literature specifically states no medical claims are made concerning medical benefits of products. You should be aware there are conflicting medical opinions regarding the use and benefits of non conventional health therapies. We routinely remind consumers to check with a physician or other health expert before starting any health program.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Pat Elkins (Assistant Manager)

Nancie Keyhea (Assistant Manager)

Ruth Ann Bolino (Customer Service/Complaints)

Gwen Heinken (Principal)