Nikken Incorporated complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

We have received no complaints against this company.

Most distributor complaints allege policy violations and difficulty returning products and receiving refunds for unsold inventory. Some distributors complain they receive inventory unsolicited unwanted or unauthorized which is billed to their credit card numbers. Some are dissatisfied with restocking charges or other deductions resulting in partial refunds. Consumer complaints on file for this firm allege the company fails to honor their money-back guarantee and that some customers encounter difficulty obtaining refunds on returned items. A few complain about the effectivness of the products.The company responds to most distributor complaints by offering explanations on policies or a break down of the charges deducted from refund amounts on returns. The company has addressed customer complaints by refering complainants directly to the independent distributor which they purchased the product from providing customer assistance in contacting the actual distributor or providing refunds or partial refunds. Their policies state that refunds will be given for unopened resaleable inventory with current labels less all commissions and rebates paid and less a 10% restocking fee providing products are currently stocked and returned within one year of the initial purchase.

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Complaint Closing Statistics