NorthStar Alarm Services ratings, reviews and complaints - Burglar Alarms and Monitoring Systems

Complaints and Resolutions

Total Amount in Dispute:
$2,758.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

5 complaints against NorthStar Alarm Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

For more than 20 years, we have been providing families with less worry and more life while staying true to our core values of integrity, accountability, and service.

Primary Contact:	General Information
Business Started:	3/26/2001
Social:

About NorthStar Alarm Services

NorthStar has the equipment, relationships, and reputation you can count on. We realize that our job goes beyond simply offering quality products and detection services; that's why we provide you with personal attention - something many of our customers have come to call the NorthStar touch.

NorthStar is committed to providing the same high-level of service to each and every customer. Simply put, each client is more than just a number. With our support staff, well-trained technicians, and professional consultants - we've got you covered. Personal service is our way of letting you know that we understand your security is our business.

Mission Statement

Our mission is to provide security and peace of mind

though quality products and superior service.

Values

Integrity - We keep our commitments.

Accountability - We take responsibility for our results.

Service - We unselfishly serve our customers and fellow employees.

Interested in NorthStar Alarm Services?
Contact them directly!

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Licensing

In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.)

These licenses are issued by the Bureau of Security and Investigative Services (BSIS). For the most up-to-date information regarding licensing status of any alarm company in California visit http://www.bsis.ca.gov or email sis@dca.ca.gov and you may also contact the BSIS by calling (916) 322-4000.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Northstar Alarm Holding Company

Northstar Alarm Services CA Management, LLC

Northstar Alarm Services CA., L.P.

Northstar Alarm Services. LLC

Websites:
There are no additional web sites.

Contacts:

Service

Tech Support

Ammon Condie (VP Customer Experience)

Stephen Constantine (Tech)

Katelyn Bridge

Reputation Report

NorthStar Alarm Services

Complaints and Resolutions

Other Information