Find a reputable business?

Complaints and Resolutions

NorthStar Alarm Services complaints

Read Complaints File Complaint View Full Report

3333 Digital Drive, Suite 230
Lehi, UT 84043 | Get Directions

(800) 775-7827

http://www.northstarhome.com

Monday - Friday: 9 AM to 9 PM MST

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,758.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against NorthStar Alarm Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against NorthStar Alarm Services

Sort by

11/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

11/4/2024

This company has emailed me several times asking me to "esign" for a loan that I never applied for. They have been harassing me for months. Resolution Sought I would love to receive an actual real check that I can use to provide for my family.

10/24/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

9/26/2023

I've been calling Northstar for years with no result. Northstar will not let me cancel services without paying the total due. I'm not sure how many years ago it was but I ordered the outdoor camera. I agreed to sign with them for 5 years. Well after 3 different installers came out noone could get the camera to work. So they gave me a piece of shit indoor camera that didn't serve my purpose. I've had my alarm unhooked for over 2 years because it kept going off internally and Northstar would never come and fix the problem. This was happening 2-3 times a day. I've had no choice but to pay it but I think this is ridiculous. My friend told me to file with you. Thank you Resolution Sought Refund me and stop payments

Company Response

9/27/2023

Hello Ms. Lynch, After seeing your complaint we looked into the history of your account to see if we could provide anything. We see you first wanted to cancel in February 2016, our Customer Service team tried calling you back but there was no response. Your account then went into past due. In January 2022 there was communication of technical issues and emailed instructions to try and fix by self, and over the phone we received confirmation the issue was resolved from customer.

Customer Rebuttal

9/29/2023

My problem is I'm paying for a system that doesn't work. You guys had me take the alarms off and reset them numerous times. It was very annoying going off every day. I don't have the camera that you said I have that caused a 5 year contract. How can I have a contract for a camera that never worked. I've dealt with this for years because I didn't have the time or energy to keep going back and forth

Company Final Response

10/23/2023

Company states; we would like to make additional steps to rectify Ms. Lynch in her experience with northstar. We would like to offer an early termination immediately of her account as well as $150 refund for her issues with the camera. The continued monitoring of the system was priced outside of that. Thank you, NorthStar Alarm

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile