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Norwalk-La Mirada Plumbing & Heating Co Inc

Member | 1,323 inquiries |
Air Conditioning & Heating Contractors

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11661 East Firestone Blvd
Norwalk, CA 90650 | Get Directions

(800) 238-5558

http://www.laplumber.com

24 Hour Service!

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

Proud member since 12/16/1996
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 4/14/2021 E L.

Plumber made a little leak worst!

Had a little leak coming from 2nd story bathroom. Norwalk/La Mirada plumbing sent their plumber Mario per my uncles phone request on 4/9/2021 on a late afternoon. Mario arrived & we directed to the upstairs bathroom. The tub & sink were backed up from the day before & the toilet now wouldn't flush. Mario looked at the toilet & pulled the toilet with the water in the toilet. I was 2 rooms away when I heard a pouring sound like a waterfall, but it was a butt load of water coming down the wall where the little leak was located, now we have a soaked east side wall, window sill & pond inside the den. The plumber gave no attention to the mess he made. The only thing the plumber did was change the shutoff valve cause he said it didn't work, which was B.S. it took the plumber like 8 mins to put the toilet back & told my grandma she needed a new toilet & calcium builds up on the 3 inch abs discharge pipes. Told my grandma to put the new toilet upstairs so when he returns back the following week so he could install it. 4/14/2021 we received Norwalk/La Miradas plumbings quote to install new toilet for $650.00 before they even did the work. We called the plumber, declined their services because we refuse to do buisness with people who create bigger problems than what we originally called them for in the 1st place.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Norwalk-La Mirada Plumbing & Heating Co Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

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Other Information

Company Info

Our company's business is providing residential and commerical plumbing, heating and air conditioning services.

Primary Contact:	Donald Skala (RMO/CEO/President)
Business Started:	10/16/1970
Social:

About Norwalk-La Mirada Plumbing & Heating Co Inc

Our goal at Norwalk - La Mirada is to provide our customers with the best services available for plumbing, Heating and Air Conditioning and remodeling in the Los Angeles area. We are committed to offering friendly, prompt, and dependable service anytime, day or night. Norwalk - La Mirada contractors have been providing high quality services in Orange County and Los Angeles County for more than 50 years. We pride ourselves on offering the best possible prices for reliable services to both residential and commercial customers in Southern California.

Norwalk La Mirada is committed to making sure that our clients receive the best possible services from highly skilled technicians. Towards that goal, we provide all of our technicians with high quality training. This means that if you contact us for a heating problem, plumbing problem or an air conditioning problem, you can rest assured that the technician who is sent to help you has been fully training at the service you are requesting.

We proudly support the local business community and are actively involved in the following Chambers of Commerce: Whittier, Norwalk, Santa Fe Springs, Cerritos, La Mirada, and Downey. Let us help you make the right choice hiring a Plumbing and Heating Contractor in Southern California.

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Licensing

California State Contractors License Board

Verified License

License Number: 271767
Status: Active

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Orange County Plumbing Heating Air Conditioning

Brea/Orange County Plumbing, Heating & Air Conditioning, Inc.

Websites:
There are no additional web sites.

Contacts:

Wesley Shaw (General Manager)

Kyle James Skala (Officer)