Nova Development Corporation ratings, reviews and complaints - Computer Software Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege rebates are not issued failure to honor their money back guarantee difficulty contacting the company to request refunds or obtain return instructions. ~~The company responds to some complaints by issuing rebate checks denying rebates that do not have UPC verification issuing RMA numbers for returns and explaining the customer was aware the money back guarantee is voided if a rebate is accepted.

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Complaint Closing Statistics

0 complaints against Nova Development Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Nova Development is a leading developer and publisher of consumer software products for Windows and Macintosh platforms.

Primary Contact:	Roger Bloxberg (President)
Business Started:	1/1/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Rebate Fulfillment Center

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Creative Home

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Websites:

http://www.avanquestusa.com

Contacts:

Brian Weiss (Customer Service Manager)

Dennis McCarty (Customer Service Manager, Software)

Addresses:

15001 Meridian Parkway, Suite A, Riverside, CA, 92518

Reputation Report

Nova Development Corporation

Complaints and Resolutions

Other Information