Complaints for Nova Development Corporation in Calabasas, CA

23801 Calabasas Road, Suite 2005
Calabasas, CA 91302 | Get Directions

(800) 395-6682

http://www.novadevelopment.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege rebates are not issued failure to honor their money back guarantee difficulty contacting the company to request refunds or obtain return instructions. ~~The company responds to some complaints by issuing rebate checks denying rebates that do not have UPC verification issuing RMA numbers for returns and explaining the customer was aware the money back guarantee is voided if a rebate is accepted.

Complaint Closing Statistics

0 complaints against Nova Development Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nova Development Corporation complaints