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NTPS Plumbing

151 inquiries |
Plumbing Contractors

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1960 Kay Lane
Azle, TX 76020 | Get Directions

(817) 733-1015

http://www.ntpsplumbing.com

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/30/2021 Rita P.

Since then have called and called. No response , they were always busy. No time to fix it.

Started a month ago. Shower regulator broke. Called AHS warranty company and they sent out plumber. Screwed in a screw and said it was fixed. Day or two later used the shower and water wouldn't turn off. We had to knock the handle off to turn it of with a pair of pliers. They came back to put a new one on. Took a shower a few days later and water started with hot, hot water. Turned the knob, a click and cold water the water couldn't be regulated but it did turn off. Since then have called and called. No response , they were always busy. No time to fix it. Called AHS a couple of times and today they finally made an appointment with a real plumber. This has been going on for a month now. Only thing I can say nice about them is the nice lady who answered the phone. But she couldn't do much about it. I don't need a refund. AMS will not charge me again and they have scheduled a plumber I've used before. I tried to put a review on their company but couldn't put one one. Said , ."Reviews would be up soon". I'm 84 and my review wouldn't have been as nice as I'm leaving you.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against NTPS Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is plumbing contractors.

Primary Contact:	Justin
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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