Oasis Capital Corporation ratings, reviews and complaints - Bonds Surety Fidelity

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints for this company contain a pattern of allegations that the company fails to return bond deposits, imposes excessive waiting periods, or fails to communicate procedures required to obtain refunds of bond deposits. Clients complain after notifying the company of cancellation, they are given the run around, and the company fails to return their money within 60 days per their contractual agreement. Some complainants report the company attempts to retain their funds by deducting previously undisclosed fees or charges. Others report excessive waiting periods of a year or longer and still have not received their refunds.

The company responded to some complaints by advising the complainants that they had failed to adhere to proper cancellation procedures, or send required cancellation forms. In a few cases complainants were advised that refunds had been issued, or were in process. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Oasis Capital Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing insurance bonds for transportation companies.

Primary Contact:	Bonnie Warren (President )
Business Started:	5/14/1999
Social:

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Licensing

California Department of Business Oversight

Verified License

License Number: 6037624
Status: Not Found

California law requires any person or company who engages in the business of loans to be licensed by the California Department of Corporations (DOC) with a Consumer Finance Lenders License, or the Department of Real Estate (DRE) with a brokers license. As of our last verification, on December 19, 2007, the company's CFL license # 6037624 was no longer valid.

Prior to using the services of a broker or lender, make sure they are properly licensed with the California Department of Corporations, (DOC), and/or the California Department of Real Estate, (DRE). You can reach the DOC by phone at 213-576-6201, or visit their website at www.corp.ca.gov. The DRE can be contacted by phone at 213-620-2072, or their website address is www2.dre.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Oasis Capital, Inc

Websites:
There are no additional web sites.

Contacts:

Jennifer Norred (President)

Sara Whitfield (Customer Service)

scott ruppelius (owner)

Other Categories:

Bail Bonds Service

Addresses:

16010 Phoebe Ave., La Mirada, CA, 90638

P.O. Box 946, La Mirada , CA, 90637

Reputation Report

Oasis Capital Corporation

Complaints and Resolutions

Other Information