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OfferUp

268 inquiries |
Online Retailers

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227 Bellevue Way NE #57
Bellevue, WA 98004 | Get Directions

http://www.offerup.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

23 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/28/2020 Linda R.

The sellers are nothing but thieves and they lie.

Offer Up is a online shopping business. I thought I was purchasing a car for 1200.00, but it turns out this business is allowing fraud to post on their purchase site. The person sent me a eBay Buyer Protective Number and the invoice for my purchase. Sent instructions on payment. They claimed that they are in training to deploy and need to sell the cars as soon as possible. The invoice states to go to CVS and purchase 1200.00 in gift cards then call the fake eBay payment center. You call and give them the numbers to the gift card and they hold the numbers for 5 days . It is a total top.off. I am so thankful called eBay and they told me you have to bid on their cars . They never take payment in gift card form. I then went to try to more purchases and the same scenario, just a different lie about where they were. Located. I don't know if anyone from eBay is involved, but it is worth looking into to this. I read reviews and so many young people lost their hard earned cash to this scheme. Put Offer Up out of business. They are letting or involved with fraudulent. People selling expensive items on their website.

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Complaints and Resolutions

Total Amount in Dispute:
$6,223.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

23 complaints against OfferUp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
23	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is an online marketplace that enables individuals to buy and sell goods over the internet.

Primary Contact:	Customer Support
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Legal Dept.

Elizabeth Rutherford (CX Manager)

Complaints

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