13 inquiries | Office Supplies - Sale by Deceptive Telemarketing
(866) 393-9547
Company Rating
F
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N/A
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BCA's Summary and Analysis:
Complaints allege misleading sales practice and misrepresentation. Complaints allege the company contacts them representing they are the regular supplier or office products and informing the business that the cost for toner is being increased. After placing an order and upon receipt of the products the recipient discovers not only is the company not their regular supplier but the price for the toner has been significantly over inflated. Other allegations include that the company claims that an order has already been placed and they are attempting to make a confirmation of the order. At that time the businesses are sent unauthorized shipments of the order. The company responds to complaints by offering to pick up the items, canceling invoices, and informing customers that they will not be contacted in the future. In one case, the company indicated the order was confirmed but lost in shipment and they sent replacements.
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Company Info
This company's business is telemarketing office supplies.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
Telephonic sellers are required by law to maintain a $100,000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (800) 952-5225. When solicited by telemarketers offering business supplies, we urge extreme caution. Complaints against this type of company generally allege that telemarketers mislead customers in believing they are the regular supplier, misrepresent product offers, ship unauthorized orders, or charge exorbitant fees for supplies. Request that the caller send a catalog or brochure describing the items and its prices. To minimize misunderstandings, designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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