Complaints for Office Systems Plus in West Hollywood , CA

9034 Sunset Blvd., Suite 202
West Hollywood , CA 90069 | Get Directions

(866) 393-9547

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misleading sales practice and misrepresentation. Complaints allege the company contacts them representing they are the regular supplier or office products and informing the business that the cost for toner is being increased. After placing an order and upon receipt of the products the recipient discovers not only is the company not their regular supplier but the price for the toner has been significantly over inflated. Other allegations include that the company claims that an order has already been placed and they are attempting to make a confirmation of the order. At that time the businesses are sent unauthorized shipments of the order.

The company responds to complaints by offering to pick up the items, canceling invoices, and informing customers that they will not be contacted in the future. In one case, the company indicated the order was confirmed but lost in shipment and they sent replacements.

Complaint Closing Statistics

0 complaints against Office Systems Plus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Office Systems Plus complaints