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One Hour Heating & Air Conditioning

300 inquiries |
Air Conditioning & Heating Contractors

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5561 West 74th Street
Indianapolis, IN 46268 | Get Directions

(317) 563-1659

http://www.onehourairindy.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/10/2014 Melony B.

Dont call

I had this company put my furnace in 7 yrs ago but they aren't the same company now. I called for a service call because I had a discount card. the Guy didn't fit into the area where my furnace was so he said another person would have to come out. I told him that I needed to get things done that day so I had to cancel for that day. I called the next day because my air didn't come on so I figured the guy did something when he was here and they said they could have someone out at 330 I said I cant be home till 4PM they called me at 330PM and said he would be there in 10 min. I told them I would be home at 4PM. I didn't hear anything from anyone. SO I called again at 7:21 and they said I was still on the list to have a service . I didn't hear nothing else and it was 1040 so I went to bed. We called the next morning and they said they don't have to call you when they aren't coming out. I will never contact this company again. There has to be better Heating and Air Conditioning places in Indianaapolis , IN than they are.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against One Hour Heating & Air Conditioning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

One Hour Heating & Air Conditioning is ready to take care of all your heating and air conditioning needs including installation, repair, replacement, and maintenance.

Primary Contact:	Brian Lebo
Business Started:	12/4/1998
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

One Hour Heating and Air Conditioning

Websites:
There are no additional web sites.

Contacts:

Roger Elkins

Addresses:

1551 South Franklin Road, Indianapolis, IN, 46239

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