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Optima Tax Relief, LLC complaints

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3100 Harbor Blvd., Suite 250
Santa Ana, CA 92704 | Get Directions

(800) 536-0734

http://www.optimataxrelief.com

Monday-Saturday: 7:00 AM-6:00 PM

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Total Amount in Dispute:
$604,842.00

Total Amount Settled:
$0.00

Complaint Experience

96%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

82 complaints against Optima Tax Relief, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
59	Agreed to make an adjustment
8	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
0	Unanswered

82 complaints against Optima Tax Relief, LLC

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9/25/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

8/31/2023

They have taken my money and given me little or no service. Resolution Sought To have my money returned and to get a reptile company to help with my tax problems.

Company Response

9/12/2023

Optima Tax management will reach out to the client to address the concerns stated in their complaint. Optima Tax will continue to reach out to the client and will maintain open lines of communication until a mutual agreement is reached. At Optima Tax we strive to uphold the philosophy that "clients come first" and all of our representatives go through rigorous training to assure we abide by that philosophy. We take all complaints very seriously, and we do our best to turn them around when possible.

8/29/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

8/7/2023

These people have been working on my tax case for 2 1/2 years and the only thing they could come up with after telling me they could get the amount down which they didn't. I was already on a payment plan and could've been finish paying on it in this 2 years but, was told by there representative not to do anything they would take it from there to work on getting the situation resolved. I feel that they mislead me in what the were going to do leaving me in a worst situation then what I was in from the beginning. Not only do I have to get another payment plan but, the money I paid them I could've used to pay on my it's account back then and stuck to my payment plan and it could've been paid off or nearly paid by now. I explained that to the representative and the only thing they wanted to offer is a 121 dollar after all this time of putting me in the rear. Resolution Sought I would like for you to get me a full refund.

Company Response

8/16/2023

Optima Tax management immediately reached out to the client to address the concerns stated in their complaint. At this time, Optima Tax will continue to make good-faith efforts to work with the client to reach a mutual agreement. At Optima Tax we strive to uphold the philosophy that “clients come first” and all of our representatives go through rigorous training to assure we abide by that philosophy. We take all complaints very seriously, and we do our best to turn them around when possible. Optima Tax will continue their efforts until this matter is resolved. Please do not hesitate to contact Optima Tax with any questions. Thank you.

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