P H I Enterprises, Inc. ratings, reviews and complaints - Massage Therapy Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to deliver ordered merchandise, difficulty contacting the company to check on the status of orders, or to request refunds. A few customers allege they were unaware that the company's refund policy is to charge a 40% restocking fee. Others allege receipt of incomplete orders, delivery of the wrong parts, and dissatisfaction with the products received. The company responds to a few complaints by crediting accounts, shipping merchandise, advising customers that items are on backorder, and denying refunds if merchandise is purchased through a wholesaler and not an authorized dealer. In addition, the company states their return policy allows customers to obtain a RMA number within 7 days of purchase to return items for a refund minus a 20% restocking fee. Some complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against P H I Enterprises, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing portable therapeutic back massagers services.

Primary Contact:	Anthony Carter (President)
Business Started:	1/1/1986
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

HealthCare Products

Websites:
There are no additional web sites.

Contacts:

Phi Carter (Vice President)

Jennifer Reilich (Exhibit Manager)

Reputation Report

P H I Enterprises, Inc.

Complaints and Resolutions

Other Information