Complaints for P H I Enterprises, Inc. in South Bend, IN

1403 East Jefferson Blvd
South Bend, IN 46617-3319 | Get Directions

(714) 537-7858

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to deliver ordered merchandise, difficulty contacting the company to check on the status of orders, or to request refunds. A few customers allege they were unaware that the company's refund policy is to charge a 40% restocking fee. Others allege receipt of incomplete orders, delivery of the wrong parts, and dissatisfaction with the products received. The company responds to a few complaints by crediting accounts, shipping merchandise, advising customers that items are on backorder, and denying refunds if merchandise is purchased through a wholesaler and not an authorized dealer. In addition, the company states their return policy allows customers to obtain a RMA number within 7 days of purchase to return items for a refund minus a 20% restocking fee. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against P H I Enterprises, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

P H I Enterprises, Inc. complaints