253 inquiries | Coupon Promotion Services
(818) 703-9168
http://www.pacpromos.com
Company Rating
AAA
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege misrepresentations by solicitors concerning the value and acceptability of the salon services contained in the promotional offer. Other customers complain that lists of participating salons were outdated or contained erroneous information. Some complainants report they are denied 3 day cancellation rights or that solicitors fail to make any disclosures about cancellation terms and conditions prior to making the sale. In other cases customers complain they are unable to reach the company by phone the contract does not show an address or that their credit cards are charged without their permission.~~The company responds to most complaints by denying refund requests and referring customers back to their contract. In some cases refunds or credits were issued.
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Company Info
This company's business is providing sales and marketing promotions for salons in Southern California, Arizona and Nevada.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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This company sells a membership discount card promoting various local area beauty salons at college campuses and other public places. The discount cards are said to contain free services as well as discounts on haircuts and other services. According to the terms and conditions of the company's contract purchasers cannot cancel the membership for five months from their first billing date. ~~In California any purchase costing $25 or more and sold door-to-door or at any location other than the seller's normal place of business are considered to be home solicitation contracts and subject to a three-day cooling-off period. This means that if you change your mind about purchasing the card you have three days to cancel your transaction to obtain a refund despite what your contract says or what you have been verbally told. ~~Your contract should clearly and conspicuously disclose the terms and conditions of your purchase including your payment obligations any free services offered the discount rate for services and any restrictions for usage. It should specifically include a cancellation clause advising you of your 3 day right to cancel as well as provide a form to use for cancellation. If your contract does not include your cancellation rights you can cancel at anytime and request a full refund. Your contract would not be enforceable. ~~If you're considering purchasing a discount card check to see if participating salons are in your area. Call the salons listed as participants to see if there are restrictions on using the discount card. Check to see if there is an expiration date on the promotion and if so will you be able to use the services before the expiration date.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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