Complaints for Pac Promos, Inc. in Woodland Hills, CA

21781 Ventura Blvd., Suite 336
Woodland Hills, CA 91364 | Get Directions

(818) 703-9168

http://www.pacpromos.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentations by solicitors concerning the value and acceptability of the salon services contained in the promotional offer. Other customers complain that lists of participating salons were outdated or contained erroneous information. Some complainants report they are denied 3 day cancellation rights or that solicitors fail to make any disclosures about cancellation terms and conditions prior to making the sale. In other cases customers complain they are unable to reach the company by phone the contract does not show an address or that their credit cards are charged without their permission.~~The company responds to most complaints by denying refund requests and referring customers back to their contract. In some cases refunds or credits were issued.

Complaint Closing Statistics

0 complaints against Pac Promos, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pac Promos, Inc. complaints