Pace Suburban Bus Service

Be more aware you are dealing with human beings. Shared ride should not mean shut up and take it.

I am disabled and I am in the Pace bus share a ride program. Sunday, my ride was scheduled for a 5:48 pickup to 250 E. Superior St. The Van was there at 5:40 so I got in ready to go no problem. We had another passenger to pick up so that was fine. Now I'm at 7300 S. Southshore,t he added passenger was at 6900 Southshore. We were at that pickup at 5:55. But the problem was that pick up was scheduled for 6:30 .Which meant I would have to wait 35 minutes in the in the van. After me asking the driver several times to call to see if the person could come down. The dispatcher finally called and the person came down at 6:20. When the driver called the dispatcher the first time the dispatcher screamed so I would hear it "tell miss flowers it's a shared ride and she has to wait. Now on 10-31 I had a 4pm pick up and they did not come till 6:45pm. 2 weeks ago I had 7:45 pick up from 250 E. Superior.and the did not come till 9pm. These are two examples but I have too many to share. So a shared ride with Pace means if Pace is late too bad. And it is d***** ridiculous. Be more aware you are dealing with human beings just because we are handicapped does not mean we can be treated anyway and not say something about it. Shared ride should not mean shut up and take it.

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