Pacific Beach Portraits ratings, reviews and complaints - Photographers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege wedding albums, negatives, photo enlargements and videos were not delivered after the company collected full payment or significant deposits. Some complainants allege wedding dresses were not delivered after payment was made, or that the styles of dresses delivered were not as ordered, or that alterations were needed and never made. Other complainants were dissatisfied with the quality of photos and the delivery of wilted flowers. One complainant alleges the photos taken had the heads of individuals cut off. Complainants report the company does not return phone calls after leaving messages. All complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Pacific Beach Portraits closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling wedding dresses and photography services.

Primary Contact:	Roddy Ruvalcaba (Photographer)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The San Diego City Attorney is investigating the actions of this company and is requesting complaints be mailed to the attention of Cindy Davis, San Diego City Attorney, 1200 3rd Avenue, Suite 700, San Diego, CA 92101 or call, (619) 533-5500. By law, consumers may have between 60 to 120 days from the billing date to dispute the charge with the credit card company. We suggest contacting your credit card company to file a dispute if contracts are unfulfilled.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Serafina Bridal

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Pacific Beach Portraits

Complaints and Resolutions

Other Information