Complaints for Pacific Beach Portraits in Alhambra, CA

2028 South 3rd. Street
Alhambra, CA 91803 | Get Directions

(999) 999-9999

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege wedding albums, negatives, photo enlargements and videos were not delivered after the company collected full payment or significant deposits. Some complainants allege wedding dresses were not delivered after payment was made, or that the styles of dresses delivered were not as ordered, or that alterations were needed and never made. Other complainants were dissatisfied with the quality of photos and the delivery of wilted flowers. One complainant alleges the photos taken had the heads of individuals cut off. Complainants report the company does not return phone calls after leaving messages. All complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Pacific Beach Portraits closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pacific Beach Portraits complaints