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Pacific West Home Improvements Inc

32 inquiries |
General Building Contractors

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13 S California St
Lodi, Ca 95246 | Get Directions

(209) 471-8434

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/27/2021 Michael N.

Absolutely the worst customer service experience ever

Scheduled an appliance installation (dishwasher) through Lowe's who contracted with Pacific West. The installers did not call to schedule our installation until after the date that Lowe's gave us for when the appliance would ready for installation. Pacific West was unable to schedule an installation for over week from the date provided by Lowe's. When the installers finally came they were unable to complete the installation for some electrical work that was needed. Got an electrician out the following day and so we attempted to reschedule the installer the soonest available, which was another week out (but the appointment was booked). Received no call to from Pacific West prior to the installation to schedule a time. When we called to try to confirm a time on the day installation was scheduled, Pacific West told us that they could not make the appointment and needed to reschedule again another 2-3 weeks out. In discussing with them that this timing was unacceptable, the scheduling person got rude and condescending. It is my opinion, that this company does not deserve anyone's business, and I think the broader public should know about their terrible performance. If I could give negative stars I would.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pacific West Home Improvements Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This business is General Building Contractors

Primary Contact:	Michael Collins (Responsible Managing Officer)
Business Started:	N/A
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 1006113
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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