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Palermo's Pizza

49 inquiries |
Full Service Restaurants

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4849 95th Street
Oak Lawn, IL 60453 | Get Directions

(708) 425-6262

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/21/2021 Unhappy Customer

We ordered food for delivery and it took an hour and a half (not 45 like they said).

We ordered food for delivery and it took an hour and a half (not 45 like they said). The food was wrong and items were missing. The pizza had one random pepperoni on it and the chicken salad missing. We called and they said it would take 2 hours if they redelivered. Ava, the girl who answers the phone was unprofessional and did not apologize and hung up. We called back and asked to talk the manager and he was short and rude and wouldn't let us explain that our food was delivered incorrectly. The issue was not resolved and we did not get the correct food. The food they did send looked horrible. Ava the girl who answers the phone needs to take an etiquette course and the manager should be written up for treating customers like that. I will never order from there again.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Palermo's Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service restaurants.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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