Panache Bridal ratings, reviews and complaints - Bridal Shops

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to deliver ordered wedding dresses as agreed. Some customers complain they gave the company large deposits, or had paid in full for their wedding dresses, and are unable to obtain refunds, or contact anyone at the company. In other cases, customers who had received their dresses report defective merchandise, or that the company failed to complete alterations as agreed.

The company responds in a few cases by advising customers that their dress will be delivered to another location. Some complainants dispute this response, and contend that both store locations are closed.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Panache Bridal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Bridal Shops, Women's Apparel-Retail, Apparel & Garments-Retail.

Primary Contact:	Jacques Robinson (President)
Business Started:	1/15/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to recent local news articles, and reports from their customers, this company has closed its doors, and is no longer answering their phones. If you have recently ordered a dress from this company, and have paid by credit card, it may be prudent to contact your card issuer to dispute the charge. If you have not received a confirmation from the company that your dress will be shipped, it may be necessary to select and order another from a different company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you. As of our last verification, on June 12, 2007 this message appeared in part on the company's website:

"Due to problems with the building where our Redondo Beach store is located, we have decided to cease operations at that location until further notice. We will continue to serve our brides from our Los Altos store. If you have ordered a gown or accessories from the Redondo Beach Store, your order will still be delivered to you, from our Los Altos store, and our seamstress will continue to be available to assist you with alterations. For more information, feel free to call us at (310) 802-3499.

Our attempts to reach the company at the number provided above were unsuccessful. The line is answered by a voice mail system which will allow a message to be left only.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Maral Lane (Owner)

Debra Willenberg (Vice President)

Reputation Report

Panache Bridal

Complaints and Resolutions

Other Information