Complaints for Panache Bridal in Los Altos, CA

165 Main Street
Los Altos, CA 94022 | Get Directions

(310) 802-3499

http://www.panachebridal.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to deliver ordered wedding dresses as agreed. Some customers complain they gave the company large deposits, or had paid in full for their wedding dresses, and are unable to obtain refunds, or contact anyone at the company. In other cases, customers who had received their dresses report defective merchandise, or that the company failed to complete alterations as agreed.

The company responds in a few cases by advising customers that their dress will be delivered to another location. Some complainants dispute this response, and contend that both store locations are closed.

Complaint Closing Statistics

0 complaints against Panache Bridal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Panache Bridal complaints