Panasonic USA

This company is located outside of our service area. If the customer owns a defective consumer telephone video recorder(VCR's) or portable small audio products matching any of the model numbers listed below AND the consumer has already sent the product to the McAllen Texas customer service center complaints and inquiries are processed by The BBB of South Texas Inc. located in Weslaco Texas. The Bureau can be contacted by sending a letter to 609 International Blvd. P.O. Box 69 Weslaco TX 78596-0069. Consumers may also call the Bureau at (956) 968-3678 or visit their website at www.weslaco.bbb.org. The model numbers in question are: for VCR's - PV-V PVQ; for Telephones - KX-TC KX-TG or TGA; and for Portable Small Audio products - RQ-QR RX-D RX-E SL-CT SL-PH SL-MP SL-SV SL-SW SL-SX. All other inquiries or complaints concerning other consumer products or for consumers who have sent defective products to other service centers complaints and inquiries should be forwarded to The BBB of Greater Hampton Roads Inc. located at 586 Virginian Drive Norfolk VA 23505. Consumers may call the Bureau at (804) 627-5651 or visit their website at www.hamptonroadsbbb.org.