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Panasonic USA complaints

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2 Riverfront Plaza
Newark, NJ 07102 | Get Directions

(800) 211-7262

http://www.panasonic.com

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Total Amount in Dispute:
$131.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

1 complaints against Panasonic USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Panasonic USA

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7/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: $131.28 Amount Settled: $0.00

Customer Complaint

5/11/2026

I purchased a microwave on November 2025 at The Home Depot on April 26, 2026 I was using the microwave, warming up some food when suddenly the microwave started making noises and producing sparks inside when it was on I immediately turned it off on plug the microwave away from the main electricity and when I open the microwave, there were smoke coming from one of the bents that smell like burning inside. I contact the Home Depot and make a clean but they informed me that the microwave was still covered by the Panasonic manufacture warranty, they advised me to contact Panasonic which I did and I provided Panasonic everything they request requested to open my claim (photos with purchase information) and until today I haven't received any response, I have contacted them after the first day since I opened my manufacture warranty claim to get a update but nothing has been resolved. Resolution Sought I would like for Panasonic to make a full refund of the purchase or replace it for a new microwave of the equal of better quality.

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