Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/30/2021 Sherri H.

Telling all my people don't go there

Got to Patient first with a paper for a light duty physical. They made me wait 4 hrs because they only had two doctors. What I saw was one on the phone and other not sure what she was doing exactly. The waiting are overkill and people coming in with mom masks . They had me wait 4hrs for nothing they told me they couldn't give me a physical clearance they were very. Unorganized . They kept taking patients when they had no room. Most times no chairs . stood up for 30 mins. Telling all my people don't go there. Learn there jobs never send customer away feeling they don't care I sit yours hours with a broken ankle. One lady in training came to help didn't know nothing .terrible experience won't ever go back

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Patient First Primary and Urgent Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a doctor's office.

Primary Contact:	Physician Relations
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Patient First Mech

Patient First

Websites:
There are no additional web sites.

Contacts:

Richard Sowers (Chief Executive Officer)

Dee Roe (Manager)

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