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Pena Lopez Auto Repair

 Member | 390 inquiries |
General Auto Repair Services

961 East Columbus Avenue
Springfield, MA 01105-2540
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(413) 301-7386

Monday - Friday 8:00am - 6:00pm
Saturday 8:00am - 2:00pm
Sunday: Closed

Company Rating

AA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

proud-member

Proud member since 04/29/2022
This company is a Member of Business Consumer Alliance.

Recent Review

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Complaints and Resolutions

Total Amount in Dispute:
$2.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Pena Lopez Auto Repair closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Pena Lopez Auto Repair offers reliable auto repairs, auto computer diagnostics, oil change, and more.

Primary Contact: Yahaira Lopez Feliz (Principal)
Business Started: 1/28/2020
Social:
About Pena Lopez Auto Repair

At Peña Lopez Auto Repair PLAR, we go the extra mile so your vehicle can drive more miles on the road. We understand how important and valuable your automobile is to you and your lifestyle. That is why our auto repair shop in Springfield, MA has a team of ASE certified mechanics experienced in working with European makes and diesel trucks. We are a full-service auto care center specializing in computer diagnostics, brake systems, maintenance, and more.



Contact us today for a free estimate or to schedule your auto service.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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