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Pena Lopez Auto Repair complaints

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961 East Columbus Avenue
Springfield, MA 01105-2540 | Get Directions

(413) 301-7386

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Total Amount in Dispute:
$2.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Pena Lopez Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Pena Lopez Auto Repair

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2/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

1/26/2022

I went to get diagnostic done on my car, I had fuel pump and sensors to fix, my car was there 10 days and was never fix, I pick it up on 10 day and car was just the same all lights on, my odometer does not move, they just took my money and never fix my car and I like refund back so I can take it elsewhere. Resolution Sought I would like my money to be refunded, my car was there 10 days and came out just the same it was never fixed.

Company Response

1/28/2022

The vehicle was given a proper diagnostic. We provided a list of all bad diagnostic codes. The vehicle was fixed and client signed and partner paid in full. The receipt clearly stated should it present same codes then the EBCM needed to be replaced This is the main computer of the vehicle. We did our job and explained it to the client clearly, properly written and verbally.

Customer Rebuttal

1/31/2022

I would appreciate a Refund , my car was never fixed, they did not do anything to it and i would appreciate my refund back, its very unfair to just take someones money without properly fixing someone car.

Company Final Response

2/8/2022

Our policy clearly stated no refund. We provide warranty on every job You failed to bring the car It is unfair to give our business a bad review when you have failed to comply

6/2/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/30/2021

About a month ago I brought my B.M.W x5 there for service. They did a diagnostic and gave me a detailed description of my issues. I was told that they would call me back with a quote the same day, I got a call the next day saying that my truck was running. I went and picked it up although many of the electrical issues were not completely serviced. The next day the truck was unable to start. I had the trucked towed back and now they are trying to charge me again for the truck to get serviced. I made a down payment on a part and they expected me to find the part myself. Resolution Sought For the business to correct the issue at hand and deal with me fairly .

Company Response

5/21/2021

Mister Dicarlos Holmes and Pena Lopez Auto Repair do not have any problem with any car, we did our job, he paid for it and he received it a few months ago. After that, his car presented another electrical problem and we explain to him that we will help him but that car no gonna cost the real price for the job, We don't charged any cost the second time, even storage and in fact we recommended to him a sale or junked and he decided to sell the car for our recommendation. He doesn't have money to spend on that kind of car, because have a lot of issues to fix.

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