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Peter Pan Bus Lines

  43 inquiries |
Bus Lines

1 Peter Pan Way, Union Station 300
Springfield, MA 01103
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(413) 781-2900

https://peterpanbus.com/

Company Rating

BB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/5/2024

He need to be trained on how to greet people

Bus driver pulled up into gate. Myself and daughter were the first on line,Bus driver came out from Bus and walked by myself and daughter. I didn't think anything of it he started talking to other passengers, He came toward Bus to scan tickets,I said hello how are you doing on this beautiful day. He ignored me ,so I walked off,and looked at my daughter and said wow he so rude,I was only trying to say hi.My daughter then told me she filed a complaint against him in the past.I feel he's very unprofessional, His customer service would be rated a zero.I don't know if he hates women. Bus left out of Boston around 520pm going to Hyannis...Bus driver need to be trained on how to greet people and when paying customers as myself speak and say hello he should have the common courtesy to speak back. If he has a few complaints against him he should be suspended. I'm a paying customer and shouldn't be treated like this.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Peter Pan Bus Lines closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company operates a bus line.

Primary Contact: Danielle Veronesi (Senior Director of Marketing)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Peter Pan Bus Lines, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses: