Platinum Consulting

WARNING :DO NOT COME HERE!!

ZERO STARS !!! Me and My Husband came here October 14, 2017 we were desperate to look for and find a new home we were staying at a motel well rushing to find a new route over our heads so upon looking at craigslist ads we found a good deal for an apartment building so we called the phone number and Bernard told us to go down there and they can definitely help us out it didn't matter if we had a good credit or not to just show up and bring $200 with you. When I asked him about bringing the $200 he told me don't worry it's refundable so of course upon hearing that we showed up almost at closing time. Bernard told us that if we didn't find anything within three months of using their service that we could be entitled to a partial refund. So we signed their contract hoping they can help us faster than our other agent we had. So later that evening my agent calls and says we got approved for a place. So now we won't be needing platinum service after all so we showed up the next business day to claim our money back since we were not going to use their service. We were told we had to wait THREE months until the contract expired and then 10 days for a money order to be mailed. So now 3 months later , I call the place after reading some horrible reviews on google and yelp almost every person is saying the same thing and their stories are all similar. So I called and spoke to Natalie Rodriguez to make sure OUR refund was processing correctly and we wouldn't have the same issues as all the yelpers and googlers, and sure enough she started talking about how they need my lease and my bills (ok whatever) but then she said we aren't eligible for a refund because we don't have "24 updates" I told her we NEVER used the services and that SHE TOLD US THREE MONTHS AGO THAT WE JUST HAD TO WAIT FOR OUR REFUND IN THREE MONTHS AND TEN MAILING DAYS! Now she's saying we aren't eligible????!!! Now I'm at a loss for $400 because the $200 we gave them was part of the money we had saved up from our deposit. And we had to replace and now they won't give us our money back!!! Just like everybody else has been saying. They have been sued like 6 times already! How can they continue to be allowed to run "business" like this !! I am very upset and dissatisfied with this "service" . If you are reading this, SAVE YOURSELVES, DON'T GO HERE !!

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