Complaints for Platinum Consulting in Rosemead, CA

8930 East Mission Drive Suite 104
Rosemead, CA 91770 | Get Directions

(626) 291-2144

http://www.platinumconsultings...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services unfulfilled contracts and inability to obtain refunds. Customers complain that rental lists provided contained fictitious listings homes that are not available and others that don't meet the criteria of the complainants. Complainants further allege they were ineligible for refunds unless they had not followed the company's mindless policy of picking up a new list of properties every week for 90 days.~~The company responded to one complaint by claiming the customer failed to provide them with information concerning his current residence which was necessary to obtain his credit report. All others are unanswered.

Complaint Closing Statistics

0 complaints against Platinum Consulting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Platinum Consulting complaints