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Plato's Closet

46 inquiries |
Consignment and Resale Shops

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7943 Vaughn Road
Montgomery , AL 36116 | Get Directions

(334) 270-4177

https://www.platoscloset.com/l...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/9/2023 Shanita Z.

poor customer service the worst experience I ever had

I don't live in Montgomery but in Alabama and every time I come in the city I stopped by Plato's closet to sell some clothes because I have a lot of them that I'm trying to get rid of and every time I stop at this location which is the worst one ever they don't have the open sign on outside doesn't greet you when you enter and the entire staff have a nasty attitude especially the lady with the braids she rushed me out so fast because she didn't want to work and also told me she's tired of seeing me there's no rule stating I can't come many times I want to and I'm not even from Montgomery I felt very uncomfortable and I think something should be done about her behavior poor customer service the worst experience I ever had in my entire life and I won't go back anytime soon that was rude and disrespectful then on my way out she gave me this mean mug look and rolled her eyes. Better customer service and not make customers feel unwanted the young lady make me felt like I was doing something wrong.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Plato's Closet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business sells gently used clothes and accessories.

Primary Contact:	Owner
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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