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Plum Nail and Spa

31 inquiries |
Nail Salons

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660 West Ridge Road
Rochester, NY 14615 | Get Directions

(585) 360-2463

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/19/2018 Anna S.

It was a horrific experience.

I had a pedicure at Plum Nail and Spa 660 West Ridge Rd. Rochester NY 14615 on Saturday June 16th. It was a horrific experience. The technician cut my feet in three places ripping the skin with what appeared to be a cheese grater. It bled for over an hour and now I can barely walk on it. The pain is excruciating. What was suppose to be a relaxing experience turned into a nightmare. Someone has got to investigate this salon. I'm afraid that other people possibly children could be seriously hurt. The excuse I got was that the buffer they used was new. What? On top of the agony of it all. I was looking forward to dancing at a wedding that night. Needless to say I had to sit that one out. Please let me know if I should contact anyone else regarding this. I would like the salon investigated. I think it is run very irresponsibly and could be harmful to others if let to go on as is.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Plum Nail and Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is nail salons.

Primary Contact:
Business Started:	N/A
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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at [email protected].

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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