Pool Spa Club, Inc. ratings, reviews and complaints - Hot Tub and Spa Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege poor workmanship, failure to respond to phone calls or letters, or failure to complete the work after accepting payment. One complainant alleges the company will not honor the warranty and make the needed repairs to the plaster.

The company responds to complaints by indicating the customer still has a balance due for work already performed, stating the work the customer is asking for is not included in the original contract or explaining that the warranty does not cover neglect, electrolysis, staining or discoloration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pool Spa Club, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing swimming pool remodeling service and supplies.

Primary Contact:	Chandru K. Nankani (President)
Business Started:	1/1/1963
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 721316
Status: Revoked

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

San Andell Swimming Pool Service & Repair

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Swimming Pool Contractor

Addresses:

68895 B Street Suite B, Cathedral City, CA, 92234

Reputation Report

Pool Spa Club, Inc.

Complaints and Resolutions

Other Information