Complaints for Pool Spa Club, Inc. in San Gabriel, CA

402 South San Gabriel Blvd
San Gabriel, CA 91776 | Get Directions

(626) 287-5204

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege poor workmanship, failure to respond to phone calls or letters, or failure to complete the work after accepting payment. One complainant alleges the company will not honor the warranty and make the needed repairs to the plaster.

The company responds to complaints by indicating the customer still has a balance due for work already performed, stating the work the customer is asking for is not included in the original contract or explaining that the warranty does not cover neglect, electrolysis, staining or discoloration.

Complaint Closing Statistics

0 complaints against Pool Spa Club, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pool Spa Club, Inc. complaints