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Pope Financial Center, Inc

  133 inquiries |
Foreclosure Consultants |   Business Alert

800 South Milliken Avenue Suite H
Ontario, CA 91761
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(866) 333-8700

Company Rating

D

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege unfulfilled agreements, misrepresentation of services, and inability to obtain a refund. Complainants allege they paid the company large advance fees to assist them with loan modifications. In some cases, customers complain the company failed to contact their lender, or were unable to negotiate a modification that would remedy their financial problems. Others report that the company fails to provide updates on the status of their modification, or repeatedly asked for the sme information over and over as a stall tactic. Most complainants request refunds and report greater financial difficulties after doing business with the company.

The company responds to some complaints by generally denying refund requests, and reminding complainants that there are no guarantees, and that they consider their fees earned.

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Complaint Closing Statistics

0 complaints against Pope Financial Center, Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing foreclosure consultant and loan modification services.

Primary Contact: Paul Pope (President)
Business Started: 10/11/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Foreclosure consultants generally offer to stop foreclosure on homes and/or assist homeowners in restructuring their mortgage.

Complaints concerning similar offers allege that these companies misrepresent their ability to stop foreclosure, that they fail to perform services as promised, and that they deny requests for refunds based on non-performance.

In California, it is unlawful for a foreclosure consultant to charge or accept any compensation until they have fully performed everything they represent they will perform. California law also requires that any representative who solicits, induces, or causes a California resident property owner to contract with, or pay any consideration to a foreclosure consultant must have a bond from a surety in an amount equal to at least twice the fair market value of the real property that is the subject of the contract. In addition, the representative must hold a valid California real estate sales license. The representative must also provide the consumer, in writing, under penalty of perjury, a statement attesting that they are properly licensed and bonded. Failure to comply with these requirements renders the contract void. By law, the contract must also provide for a five day cancellation right, and no money may be collected prior to performing all the services set forth in the contract.
If your written contract does not inform you of your right to a refund or your right to cancel, you may cancel the contract at any time, without regard to the five day time limit. The Better Business Bureau suggests that property owners first speak with their lender before engaging a consultant.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources
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Additional Info

DBAs:

Pope & Associates
Pope and Associates
Pope Financial Center

Websites:
There are no additional web sites.

Contacts:

Stephanie Garduno (Loss Mitigation Manager)
Gabriela Melchor (Processing Agent)
Ernesto Gonzalez (Vice President)
Patrick Davis (Chief Operating Officer)